Posted on August 11, 2010 by whiskibar
Online Whisky Shop - The Whisky Still
Atlast, our online whisky shop went live in time for the Edinburgh Festival on the 6th August. The Whisky Still will sell all the malt whiskies that can be sampled in the WHISKI bar and over the coming weeks we will be adding more so the range will exceed the Whiski bar’s malt whisky range. Unforuntaley we have had to restrict to UK delivery only at the moment due to some information saying we cant export overseas – we are looking into it and aim to resolve this as soon as we possible can and resume our worldwide delivery programme.
Have a look around our online whisky shop www.thewhiskystill.com and until the end of August, use discount code TWR-0810 for 5% off your total order at the checkout.
Filed under: General Topics | Tagged: online whisky shop, scotch, whiskey, Whisky, whisky shop | Leave a comment »
Posted on August 4, 2010 by whiskibar
Having recently returned from holiday in a beautiful resort, I was so impressed with the staff there and what I saw reinforced our No. 1 priority for hiring staff in our WHISKI hositality business. The resort we were in was all-inclusive and the service was simply the best I have came across – there was full table service around the pool and beach, basically no need to ever leave your sunbed ! Bliss …
Every few minutes, lovely, cheery and friendly staff were walking round and collecting empty glasses (plastic ones as near the pool) and asking “would you like another drink?” or “can I get you anything else?” As it was an all-inclusive resort they weren’t getting any tips but still seemed to love their job and had very friendly personalities. After a few days they started to remember what we were having and would ask “do you want another xxx”. Simply Excellent !
About a week into the holiday I noticed a new member of staff and she was not like the others – didn’t smile, looked dour and grumpy, approached to pick up the empty glasses but never once asked if anyone would like anything else. When anyone asked for drinks, she looked so disappointed and just nodded, no smiling, no chat – just a girl who seemed to thoroughly hate her job ! We never saw her again interacting with customers, apparently on speaking to some of the other staff, she was on trial but not recruited. What more can I say – if I can give any advice to anyone in hospitality it is this:
RECRUIT FOR PERSONALITY – NOT EXPERIENCE.
Good staff can be trained, but you can NEVER change a personality.
The personality is so utterly important that it is key to business success, happy, cheerful staff who want to ensure the customers are having a good time are so important in customer facing roles, dont take the risk with an unhappy, grump who couldn’t care less – they will alienate your customers and give your business a bad reputation – there are loads of happy, friendly and charming people out there, hunt them down and get them to work for your business and leave the unfriendly and bitter ones to sit and think it’s not fair, I should have got that job !
Filed under: General Topics | Tagged: customer service, staff recruitment | Leave a comment »
Posted on August 1, 2010 by whiskibar
Scottish Food & Drink Fortnight
WHISKI is pleased to announce that the famous WHISKI Wednesdays will be back as part of Scottish Food & Drink Fortnight (SFDF). SFDF is Scotland’s annual celebration of Scottish food and drinks and runs from the 5th to the 18th September 2010 with events taking place all over Scotland.
Every year we support this initiative and hold WHISKI WEDNESDAY’s whereby everyone who orders a main meal in the bar from 5PM onwards on either Wednesday gets to sample a FREE nip of whisky with their meal. This year it will be Baillie Nicol Jarvie whisky and as always we serve the very best and freshest Scottish food – why not come on down and sample some favourites like Cullen Skink or our award winnig MacSween’s Haggis – our food menu is here and we will have something you will enjoy.
Later on at 10PM as the evening gets darker, the live music starts up and either Bowfain or The Whistleblowers will be playing live Scottish music – so come and enjoy the ultimate Scottish experience that is thet WHISKI bar.
WHISKI WEDNESDAYS @ Scottish Food & Drink Fortnight
Dates: Wednesday 8th & 15th August 2010
Time: from 5PM
Venue: WHISKI Bar
Filed under: Whiski Events | Tagged: Baillie Nicol Jarvie, Scottish Food & Drink Fortnight, Scottish Food Fortnight, SFDF, SFDF 2010, Whiski | Leave a comment »